REFUNDS
Below you will find the club's refund policy for all of the different training sessions that we offer. For any additional questions or to start a refund request, please contact us.
1. Eligibility for Refunds
- Refunds may be issued for eligible purchases within a specified time frame, depending on the type of training option booked
- In some cases, credit will be offered instead of a refund.
2. Non-Refundable Items
-Some items are non-refundable
3. How to Request a Refund
-Contact our customer support team via email or our website with your order details. Provide a valid reason for the refund request.
4. Processing Time
- Approved refunds may take 5–10 business days to reflect in your original payment method.
5. Exceptions
- Refunds may be denied if terms are violated (e.g., misuse, fraud, or policy abuse).
- Instances where an athlete has been injured at our workout or somewhere else, but can no longer participate, will be dealt with on a case-by-case basis.
For specific details, please check the list below for your specific programming.
3x3 League
Full refund deadline - two weeks before the start of the season. After this period, there will be no refunds or credit (unless expressly stated by the club).
Small Groups
Full refund deadline - One week before the start of the first session for that semester.
Partial refund - A request can be made at any point for a partial refund. The partial refund is 50% of the cost of the remaining sessions.
Credit - A request can be made to convert any remaining sessions into credit for future use. The credit will be equal to 75% of the remaining value of the sessions.
Rising Stars
Full refund deadline - One week before the start of the first session for that semester.
Partial refund - A request can be made at any point for a partial refund. The partial refund is 50% of the cost of the remaining sessions.
Credit - A request can be made to convert any remaining sessions into credit for future use. The credit will be equal to 75% of the remaining value of the sessions.
Rep Teams
Tryouts - Tryout fees are non-refundable
Team payment - Once the deposit has been made, the fees are NON-REFUNDABLE. The only instance in which a refund shall be provided is if the team itself is no longer able to compete. Any monies paid will be refunded on a prorated basis.
Camps
Customers are eligible for a full refund if the request is made two weeks prior to the first day of their week of camp.
If there is request is made within the two-week period but still before the start of camp, credit will be offered at 75% of the value of the camp.
Once the camp has started, the customer is not eligible for any refunds.
School Programs
School programs have registration on a monthly basis. Once the fee for the month has been paid, there are no refunds. In the case of an injury, the club will assess each situation individually and may offer a refund, but is not obligated to do so.
Individual & Semi-Private
Sessions can be cancelled up to 48 hours before the start of the workout for a full refund. Within the 48-hour period, the session must be rescheduled for the upcoming 7 days or there will be credit give at the rate of 75%.
If there is a no-show for the session, a refund will not be issued.
Special Clinic
If the clinic is hosted by a 3rd party, the refund policy is set out by that organization and Eurostep has no authority on the refund policy.
If the clinic is held by Eurostep, Customers are eligible for a full refund if the request is made two weeks prior to the first day of the clinic. After that period, no refunds willl be offered.